Submission of a dispute requires a mandatory process of arbitration between LevelUp and your bank or card issuer. This can be a lengthy process - sometimes weeks to months - to resolve. During this time, your app will be inaccessible for use.
The fastest way to resolve this issue is to contact your card issuer to drop the dispute. Once you do so, and once the account is no longer locked due to a mandatory arbitration process, we’ll be back in touch with you to let you know that your account has been reactivated for use. If your billing issue isn’t resolved at that time, we can help you to address any billing issues directly at scooterscoffee@thelevelup.com. This way, your problems are addressed directly while limiting any interruption to your rewards account!
Common reasons for a dispute such as a duplicate charge or an incorrect charge can be resolved quickly and efficiently by contacting Scooter's Coffee at https://scooterscoffee.com/contact/ before filing a dispute with your bank.
If you dispute a charge in error or later recognize the transaction as valid, the process can be expedited by contacting your card issuer to drop the dispute.
If your bank or card issuer has already reimbursed you for the mistaken dispute but the charge was for a valid order, please just send us an email to scooterscoffee@thelevelup.com explicitly stating that you authorize a recharge, and include the amount of the recharge in your message. Once the dispute is resolved, we can get your account up-and-running for you once more!