Users

Managing Your Account

• Profile and Account Information
• How Do I Update the Email Address Registered to My Account?
• How Do I Change The Payment Method Linked To My Account?
• What are my Billing options via the Scooter's Coffee app?
• How Do I Close My Account?

Details of Scooter's Coffee Credit

• Where can I view my Smiles, rewards and gift card balance?
• I updated to the new app but there's an issue with my gift card balance, free drinks and/or Smiles progress in the My Rewards tab
• I Couldn’t Scan My App When I Made My Order, How Can I Still Earn Rewards Progress / Smiles?
• Can I load a physical gift card into the app?

Rewards

• How can I save my rewards for a later order?
• Can I Send Rewards to Friends?

Charges, Disputes, and Refunds

• I’ve Placed An Order But Need To Make Changes Or Cancel And Be Refunded
• My Transaction Went Through Twice. How Do I Get A Refund?
• I Had A Poor Experience Due To Service, Food Quality, Or The Facilities
• I disputed a Scooter's Coffee transaction with my bank or credit card issuer and now I can’t use my app. What do I do?